Privacy Policy

Introduction & Organizational Info

We, at socialrobot.io, are dedicated to serving our customers and contacts to the best of our abilities. Part of our commitment involves the responsible management of personal information collected through our website socialrobot.io , and any related interactions. Our primary goals in processing this information include:

• Enhancing the user experience on our platform by understanding customer needs and preferences.
• Providing timely support and responding to inquiries or service requests.
• Improving our products and services to meet the evolving demands of our users.
• Conducting necessary business operations, such as billing and account management.

It is our policy to process personal information with the utmost respect for privacy and security. We adhere to all relevant regulations and guidelines to ensure that the data we handle is protected against unauthorized access, disclosure, alteration, and destruction. Our practices are designed to safeguard the confidentiality and integrity of your personal information, while enabling us to deliver the services you trust us with.

We do not have a designated Data Protection Officer (DPO) but remain fully committed to addressing your privacy concerns. Should you have any questions or require further information about how we manage personal information, please feel free to contact us at hey@socialrobot.io

Scope and Application

Our privacy policy is designed to protect the personal information of all our stakeholders, including website visitors, registered users, and customers. Whether you are just browsing our website, using our services as a registered user, or engaging with us as a valued customer, we ensure that your personal data is processed with the highest standards of privacy and security. This policy outlines our practices and your rights related to personal information.

Data Collection and Processing

Our commitment to transparency and data protection extends to how we collect and use your personal information. We gather personal data through various interactions, including but not limited to, when you utilize our services or products such as Social media scheduling, or directly provide information to us.

The following list details the types of personal information we may process:

• First and Last Name
• Email address and/or Phone number
• Operating system and version
• IP-based approximate location
• Browser Information and Language

Please note, that we only process information that is essential for delivering our services, complying with legal obligations, or enhancing your user experience. Your privacy is paramount, and we are dedicated to handling your personal information responsibly and in accordance with all applicable laws.

At socialrobot.io, we believe in using personal information responsibly and ethically. The data we collect serves multiple purposes, all aimed at enhancing the services we offer and ensuring the highest level of satisfaction among our users, customers, and employees. Here are the key ways in which we use the personal information collected:

• Authentication and Security
• Communication Efforts
• Analytics and Performance Tracking
• User Feedback and Satisfaction

Data Storage and Protection

Data Storage

SocialRobot's primary application database and media storage are located in the European Union (EU). Some third-party providers may process or store data in other countries, as described below.

Data Hosting Partners: We partner with reputable data hosting providers committed to using state-of-the-art security measures. These partners are selected based on their adherence to stringent data protection standards.

Data Protection Measures

• Encryption: To protect data during transfer and at rest, we employ robust encryption technologies.
• Security Audits and Monitoring: Regular security audits are conducted to identify and remediate potential vulnerabilities. We also monitor our systems for unusual activities to prevent unauthorized access.

Data Sharing and Disclosure

At socialrobot.io, we are committed to safeguarding your personal information and ensuring it is treated with the utmost respect. This commitment extends to how we handle the sharing and disclosure of your data. Below we outline our practices in this area:

Sharing Personal Information

Third-Party Service Providers: We may share your information with third-party service providers who perform services on our behalf. Such trusted parties may have access to personally identifiable information on a need-to-know basis and will be contractually obliged to keep your information confidential. These partners are prohibited from using your personal information for any purpose other than to provide these services to socialrobot.io, and they are required to maintain the confidentiality of your information.

Data Collected Through Connected Social Accounts and AI Assistants

Connected social accounts

When you connect a social account (Instagram, Facebook, Threads, LinkedIn, TikTok, Pinterest, X, Mastodon or others) you authorize us to store the connection credentials (OAuth access and refresh tokens) and account identifiers provided by that platform, including the account handle and display name, which may be your real name, your profile photo URL, and the token expiry date. We store the posts you create (text, media, mentions, tags and locations), scheduling data, and analytics snapshots retrieved from the platforms, including follower demographic breakdowns (age, gender, location ranges) where the platform provides them.

AI assistants (ChatGPT plugin and MCP)

When you use SocialRobot through ChatGPT or another MCP client, the assistant acts on your behalf after you complete the OAuth connection. Tool calls send the inputs you or the assistant provide (account identifiers, post content, media, date ranges, search queries) to our servers, and responses return the data listed above to the assistant so it can show you results. LinkedIn mention searches may return the names, headlines and profile photos of other LinkedIn members as search results; we use them only to build the mention you request. We do not sell this data, and we do not use it for advertising.

Purposes

Providing scheduling and publishing to the platforms you connect, analytics and reporting, mention and location targeting, account management, support, security and abuse prevention.

Recipients

The social platforms whose APIs we call with your credentials (each governs its own data under its policy), our media storage provider (Cloudflare R2), transactional email (Resend), payments (Stripe) and, when you use an AI assistant, the assistant provider (OpenAI), which processes your conversation under its own policy.

Retention

Connection credentials remain until you disconnect the account or delete your SocialRobot account, which revokes them where the platform permits. Posts and media remain until you delete them or your account. Analytics snapshots are kept to power historical reporting and are removed with your account.

Your controls

You can disconnect any social account at any time (revoking our access) and delete individual posts in the app. To receive a copy of your data or delete your account entirely, contact hey@socialrobot.io.

Data Processing Agreements

When we share your data with third-party service providers, we do so under the protection of Data Processing Agreements (DPAs) that ensure your information is managed in accordance with GDPR and other relevant data protection laws. These agreements mandate that third parties implement adequate technical and organizational measures to ensure the security of your data.

Transparency and Control

We believe in transparency and providing you with control over your personal information. You will always be informed about any significant changes to our sharing practices, and where applicable, you will have the option to consent to such changes.

Your trust is important to us, and we strive to ensure that your personal information is disclosed only in accordance with this policy and when there is a justified reason to do so. For any queries or concerns about how we share and disclose personal information, please reach out to us at hey@socialrobot.io

User Rights and Choices

At socialrobot.io, we recognize and respect your rights regarding your personal information, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We are committed to ensuring you can exercise your rights effectively. Below is an overview of your rights and how you can exercise them:

Your Rights

• Right of Access (Article 15 GDPR): You have the right to request access to the personal information we hold about you and to obtain information about how we process it.
• Right to Rectification (Article 16 GDPR): If you believe that any personal information we hold about you is incorrect or incomplete, you have the right to request its correction or completion.
• Right to Erasure ('Right to be Forgotten') (Article 17 GDPR): You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected, among other circumstances.
• Right to Restriction of Processing (Article 18 GDPR): You have the right to request that we restrict the processing of your personal information under certain conditions.
• Right to Data Portability (Article 20 GDPR): You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit those data to another controller.
• Right to Object (Article 21 GDPR): You have the right to object to the processing of your personal information, under certain conditions, including processing for direct marketing.
• Right to Withdraw Consent (Article 7(3) GDPR): Where the processing of your personal information is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint (Article 77 GDPR): You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable data protection laws.

Exercising Your Rights

To exercise any of these rights, please contact us at hey@socialrobot.io We will respond to your request in accordance with applicable data protection laws and within the timeframes stipulated by those laws. Please note, in some cases, we may need to verify your identity as part of the process to ensure the security of your personal information.

We are committed to facilitating the exercise of your rights and to ensuring you have full control over your personal information. If you have any questions or concerns about how your personal information is handled, please do not hesitate to get in touch with us.

Cookies and Tracking Technologies

At socialrobot.io, we value your privacy and are committed to being transparent about our use of cookies and other tracking technologies on our website. These technologies play a crucial role in ensuring the smooth operation of our digital platforms, enhancing your user experience, and providing insights that help us improve.

Understanding Cookies and Tracking Technologies

Cookies are small data files placed on your device that enable us to remember your preferences and collect information about your website usage. Tracking technologies, such as web beacons and pixel tags, help us understand how you interact with our site and which pages you visit.

How We Use These Technologies

• Essential Cookies: Necessary for the website's functionality, such as authentication and security. They do not require consent.
• Performance and Analytics Cookies: These collect information about how visitors use our website, which pages are visited most frequently, and if error messages are received from web pages. These cookies help us improve our website.
• Functional Cookies: Enable the website to provide enhanced functionality and personalization, like remembering your preferences.

Your Choices and Consent

If you visit from the EU, EEA, or the United Kingdom, we ask before using analytics cookies. The banner has two choices of equal weight:

• Accept: Product analytics, session replay, and Google Analytics may run.
• Reject: Only essential cookies run, including sign-in, security, language, and this choice.

Visitors outside those regions receive analytics without that banner. If we cannot tell the country, we ask first. When the request does not include a country, we estimate it from the IP address using GeoLite2 data created by MaxMind. Anyone can change the choice later from the Cookies link in the footer. Settings lists essential and analytics cookies. We do not use advertising cookies.

Changes to Our Cookie Use

We may update our use of cookies and tracking technologies to improve our services or comply with legal requirements. We will notify you of any significant changes and seek your consent where necessary.

For more detailed information about the cookies we use, their purposes, and how you can manage your preferences, please visit our detailed Cookie Policy .

Should you have any questions or concerns about our use of cookies and tracking technologies, please do not hesitate to contact us at hey@socialrobot.io Your privacy and the integrity of your personal data are of utmost importance to us.

Direct Marketing and Communications

At socialrobot.io, we may use your personal information to send you direct marketing communications about our products, services, promotions, and other relevant information that we believe may be of interest to you. We are committed to ensuring that our direct marketing practices are transparent, lawful, and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the ePrivacy Directive.

Obtaining Consent for Direct Marketing

• Opt-In Consent: We will obtain your explicit opt-in consent before sending you direct marketing communications, where required by law. This means that you will have the opportunity to actively consent to receiving marketing messages from us before we send them to you.
• Unsubscribe Option: Every direct marketing communication we send will include clear instructions on how to unsubscribe or opt-out from receiving future marketing communications. You can exercise your right to opt-out at any time, and we will promptly honor your request to stop sending you marketing messages.

Types of Direct Marketing Communications

• Email
• Push Notifications

Managing Your Preferences

You have control over the direct marketing communications you receive from us. You can manage your communication preferences by using the unsubscribe link provided in our marketing emails or text messages.